We went to the "eye casualty" yesterday coz the missus has some ulcers on her eye. She's immune suppressed coz of the double lung transplant. The ulcers haven't been healing and is causing MAJOR discomfort. This started 4 weeks ago. She tried every avenue outside of the hospital before ending up there in an attempt to get it finally sorted.
So here we are in eye casualty expecting others with various degrees of eye injuries, but no, there was one chick who had HAD conjunctivitis. It was gone, she had swabs taken of her eye only to be told all foreign bugs were gone. Uh, couldn't your Doc have done that via pathology?. There were just eye tests. EYE. TESTS. WTF is an Optometrist for??.
THEN there's a staff, and the triage. Triage was non-existent. You'd expect to hear, "You can get your eyes tested at any Optometrist at any shopping center"....but no, you heard, "Your Medicare card thanks...". That's when the penny dropped. It is all about making money, not patient care.
So anyway, this is the card we've all been handed, so let's get on with the job. The problem with that is they do ONE patient at a time. We got there at about 9am. She was seen ONCE by the Doc in 3 hours. there was maybe 5 people in front of us. FIVE PEOPLE in 3 hours. WTF???.
What ever happened to nurses doing the ground work, thinking for themselves on the basics, and then the Doc coming round making the decisions on the pre-prepared scans and shit?. Fuck me, if anyone else functioned at that level of efficiency FKN NOTHING would get done ... EVAAAAR.
You'd need to ring ahead at Maccas one week in advance.
So we saw the initial Doc by midday and he referred her on to a cornea specialist that just happened to have his clinic starting at 1:30pm. WOOT. We went and got lunch and came back to be greeted by at least 40 others. We waited till about 3:30 because she needed a space to appear. By 3:30 there were still 30 odd people waiting and they closed at 4pm.
Regarding her health, we didn't get ONE STEP forward in six and a half hours. The first Doc was merely a prelim consultation to see what was wrong.