I'm just writing regarding an enquiry I made for a dog wheelchair from your company some weeks ago.
Not 100% sure - okay, I'm 0% sure - why I haven't heard back after being quoted $600 (not including postage) and after sending measurements with multiple phone calls and emails. I believe the measurements were slightly off, and that was the last I heard. I was more than happy to re-measure, then buy a chair due to the declining health of my much loved Dalmation, Wrinkles.
At this point I must contend I am not a business owner and with that in mind I have no idea how to actually run a business. Having said that, I am a consumer, and have been purchasing stuff for almost forty years ... excluding the first say ... five ... where my mum wouldn't let me go shopping on my own and funding for lollies was really at a minimum. BUT, when I did get money for lollies and was old enough to walk to the shop on my own I bought things, beginning my consumer career.
Sometimes the shop keeper was a crotchety old prick, and really, in hindsight, $2 in $0.01c lollies probably would've pissed me off too. I guess that's why he started going by weight and then he made bags up for like $0.50c. Genius really, and business foresight. He had a product, saw a need, got the shits, found a solution, and still made money. You don't need to be David Koch (Kochie, off that silly morning show that handles the financial stuff for people too stupid to figure it out for themselves) grasp the basics of business in situation like that.
Even me, a consumer, not a business owner, managed to get all the synapses in my brain firing hard enough to get it. Good lesson really, and is still applicable today. Which brings me back to you.
Thank you for not replying to any of my emails or calls in anticipation of happily handing you $600 plus postage for a chair. Thank you, because you losing my business resulted in me looking a fraction harder from necessity due to my dog being unable to shit outside and peeing himself on the floor. My back problems were a MAJOR issue because he weighs around 35k's so I had to hold him up with a towel under his belly so HE could aid ME in getting him to the toilet. He was just as uncomfortable as I was with going 'potty' inside all over himself.
THANK YOU, because I found a lovely lady who sold her second hand chair for $200.
Wrinkles is actually improving day by day. On a good day he can walk himself out to the toilet a few times. The other times we use the $200 chair. Sure, we have to help, but he's happy, and so are we. We saved a few hundred dollars, met a lovely lady, and got some of the personality of our much loved and adored dog back.